Article 25 is an architecture charity based in London. They use design to improve health, livelihood and resilience to disasters. They are driven by Article 25 of United Nation’s Universal Declaration of Human Rights, which states that everyone has the right to adequate and dignified shelter. Their vision is of a world where all communities have access to better housing, safe school buildings and effective clinics and hospitals, and they provide the skills and knowledge needed to make this a reality.
Article 25 have worked on more than 90 projects in 34 countries, making them the most far-reaching architectural NGO in the world. There projects are delivered with in-country partners to ensure that local knowledge and relationships are maximised, and that projects are sustainable even after there involvement has ended.
Article 25 have used CITA twice, initially for a Tech Surgery to look at and shape their IT Strategy, shortly followed by an IT Consultancy to help identify solutions for Finance and CRM within the charity.
CITA volunteer, Dick gathered the initial requirements from the charity, he then created a more extensive and formalised document of requirements that was signed off by the charity. The charity suggested a number of products they wanted Dick to look at and Dick added a few more until they had a total of 15 products. Initially Dick did a paper match of the requirements against the product documentation for each of the 15 products and from those 15 chose the top 3 with the closest match. He then engaged the product authors and asked detailed questions followed by getting demonstrations (via the web) of each of the products. From this research Dick was then able to narrow the list down to the best couple of options for the charity to use. He then wrote a detailed report for the charity to refer to and use to make their decision.
Has it helped you in how you work?
Yes, it gave us access to expertise we do not have in-house and a more robust method of determining our needs to manage data using an off-the-shelf CRM system.
What were you expecting from this service and how well did it meet your needs?
The initial tech surgery asked some penetrating questions and increased our understanding of ‘Cloud’ Technologies. I think there was a gap in the transitioning from this initial understanding to an actual project that would deliver tangible benefits. We chose CRM as the area of greatest need, and the CITA volunteer (Dick) did a fantastic job through our IT Consultancy in researching what was available to use, the comparative costs, and the features of each system. These were well presented and enabled decisions to be made.
Dick was a great volunteer and aide for us through a challenging project that he helped to make smooth and steady!