We ask that every volunteer reads and accepts this agreement. By registering as a volunteer, you agree that:

  • You, or companies from which you receive direct benefit, or in which you have a personal interest, will not be introduced for commercial purposes to the Charity clients of CITA.
  • If you mention any particular technology or pricing you must ensure that the Charity is aware that this is not a recommendation but merely market intelligence that you are sharing. You must ensure that they are aware of the need to conduct their own due diligence in any supplier selection process.
  • You will only use this site for voluntary activity and not as a way of finding paid work.
  • You will engage with the Charity in a spirit of exploration. A placement works well if it’s a good fit for everyone and you can only find this out by discussion. An application for a role does not imply commitment, and it’s always OK for either party to decide not to proceed.
  • You will reply quickly and politely to all communications from the Charity you are volunteering for and will never leave them unclear about your intentions.
  • You will always be realistic about what you can offer, especially time and skills.
  • You will maintain your information with CITA to ensure it is always current especially with regard to availability and skills.
  • You will ensure that the information requested from CITA about an engagement is always kept up-to-date.
  • You will ensure that confidentiality is maintained by not sharing with anyone any information that the Charity may disclose during your project.
  • You agree that any work that you produce must be delivered to the CITA Charity client at the end of the engagement, even if it is not complete, and grant a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive licence to reproduce, adapt, modify, translate, publish, publicly display and distribute any intellectual property which you create in connection with the engagement.

In addition there are a few things which will avoid misunderstandings and provide CITA with helpful information to ensure the overall process is as efficient as possible:

  • If you will need travel expenses please agree these with the Charity before committing to the volunteer role.
  • The Charity must book an appointment within 10 days of you first contacting them. If they do not then please inform the CITA Admin (contact@charityithelp.org.uk) who can chase up on your behalf. Charities using the CITA service sign up to an obligation for professional communication and appointment management.
  • If a Charity cancels or fails to attend an appointment more than twice then please inform CITA Admin (contact@charityithelp.org.uk) who will contact the charity and cancel their requested service.


  • The information which you provide will be used for the following purposes: to enable CITA to create an electronic record of your application; to enable the application to be processed; to enable charities to assess offers from volunteers to support them in their requested engagement and to enable the CITA administrator to support the volunteering process, and assess and improve services. The information will be kept securely, and will be shared with charities when a volunteer has signed up to a particular engagement request. Details of use, retention periods and lawful basis for processing are outlined in CITA’s Privacy Policy available here.